Frequently Asked Questions

Applying with Centrestone is very quick and easy to do!

You can apply for a policy or receive an instant quote on our website by clicking here.

Upon submitting your application, you will receive an email with a link to upload your photos and documents. Once you have provided the required documentation someone from the Centrestone team will contact you to process your policy

Determining how much to insure your jewellery for can be a difficult question. Underinsuring your jewellery may mean we will not be able to replace it like-for-like in the event of a claim, however, if you over insure your jewellery you may be paying an unnecessary amount of premium. This is why we recommend insuring your jewellery at its current retail replacement cost, or how much your jeweller would charge us to make you a comparable replacement. This can be anywhere from the purchase price to the amount listed on your valuation certificate. If your jewellery is inherited or has been gifted to you and you are unable to provide a copy of the tax invoice it must be insured at the valuation amount.

Applying for jewellery insurance with Centrestone is quick and easy to do!

Once we have received the photos and documents required to set up a policy one of our team members will contact you within 30 minutes in business hours to process your policy for you.

Once the premium has been paid your coverage is in place instantly.

To finalise your policy, we do require some documentation so that we can specify the details of your jewellery on your policy documents.

These documents include:
◦ A copy of the tax invoice from your jeweller
◦ A copy of the valuation certificate (if you provided with one)
◦ Some high-resolution photos of the item
◦ A ‘proof of possession photo of the item in front of something recently dated such as an email from us, a newspaper or a grocery receipt.

If you cannot provide all of the relevant documents at this time please contact us at contact@centrestone.com.au or call us on 1300 356 680

Yes! You can take out a policy for a ring you plan on giving your partner.

You can choose to add your partner’s name to the policy at a later date allowing them to call or email to make changes to the policy.

You will need to disclose all jewellery insurance claims that have occurred in the past 3 years as part of your Duty of Disclosure. You can still apply for coverage despite a previous claim, however Centrestone reserves the right to cancel or refuse coverage depending on your claims history.

Jewellers across Australia are partnering with Centrestone as they know our policy will provide their customers with the most comprehensive and cost-effective cover

Selected jewellers can process policies in store so that your precious jewellery is covered from the moment it leaves the jewellers. Your jeweller will then send us all the required documentation so you can relax knowing you are fully covered.

To find out if your jeweller can process your policy in store please contact the Centrestone Team at contact@centrestone.com.au or call us on 1300 356 680

It is possible to change the insured value of your application or policy at any time. If you would like to change the insured value of your application or have a new quote sent to you please contact the Centrestone team at contact@centrestone.com.au, or call us on 1300 356 680

It is possible to pay your premium as an annual payment or in monthly instalments, however it does work out cheaper to pay for the policy up front

You can receive an instant quote on our website by clicking here.

At Centrestone we are committed to ensuring that your billing details are stored securely.

At this point in time we can only accept payment via debit and credit card.

At Centrestone we understand that buying an engagement ring or a new piece of jewellery is a big investment. Insuring your jewellery before it is collected can give you peace of mind that it is protected from the moment it leaves the jewellers. Selected jewellers can process policies in store so that your precious jewellery is covered before you collect it.

To find out if your jeweller can process your policy in store please contact the Centrestone Team at contact@centrestone.com.au or call us on 1300 356 680

If you are experiencing difficulties submitting an application, we are here to help!

Firstly, please double check that the information entered is correct and all required fields are complete. If you still require assistance please contact the Centrestone team at contact@centrstone.com.au or by calling us on 1300 356 680.

You wear your jewellery everywhere and every day, so it is important to make sure you are comprehensively covered regardless of how much you travel

Insuring with Centrestone is the best way to protect your jewellery for accidental damage, loss and theft, both in and out of the home

A full list of our policy features can be found on our website by clicking on here.

Insurance underwriting is the process our underwriter uses to assess an applicant’s risk and determine if their application can be approved. Centrestone Jewellery Insurance is underwritten by Berkley Insurance Company

For further information regarding our policy exclusions, please see our PDS listed on our website here.

Our PDS can be found on our website here. For a downloadable PDF version, please click here.

We offer insurance tailored specifically for jewellery and watches.

Types of items we insure include engagement rings, wedding bands, earrings, necklaces, pendants, bracelets, bangles, pearl pieces, brooches, watches and loose stones.

At Centrestone we understand that your jewellery is unique which is why we offer a like-for-like replacement policy.

This means that if you ever need to make a claim, your preferred jeweller will make you a replacement as close as possible to your originally insured item. This gives you peace of mind that you are getting the same craftsmanship and quality back as when you originally purchased the item. For this reason, we do not offer cash payouts under the policy.

Yes! You can take out a policy for a ring you plan on giving your partner.

You can choose to add your partner’s name to the policy at a later date allowing them to call or email to make changes to the policy.

Centrestone Jewellery Insurance offers cover for personal jewellery items including:
Rings,  Bangles,  Bracelets,  Brooches,  Earrings, Loose Stones, Watches, Necklaces and Pendants

Centrestone Jewellery Insurance does not offer cover for personal jewellery items which are:
– Significantly modified such as modified men’s watches
– Mens chains, Mens Bracelets and Mens Earrings
– Have an insured value of less than $500

Applying for jewellery insurance with Centrestone is quick and easy to do!

Once we have received the photos and documents required to set up a policy one of our team members will contact you within 30 minutes in business hours to process your policy for you.

Once the premium has been paid your coverage is in place instantly.

We have one standard policy which is for 12 months cover. Centrestone has an automatic renewal system, so that you can have continued coverage for your item.

If you cancel within the first 14 days, you are eligible for a full refund under part of the 14 day cooling-off period

It is possible to cancel your Centrestone Policy at any time.

If you have paid your premium as an annual payment you will receive a pro-rata refund for the days remaining in your policy minus a 10% cancellation fee. If you have paid your premium in monthly instalments you will not receive a refund for any instalments already paid.

Your Centrestone Policy provides you with 12 months of comprehensive cover for your jewellery. At 2-4 weeks prior to the renewal date of your policy we will issue your renewal notice.

We understand that life is busy, and it can be hard to keep on top of your expenses. To ensure you have continued protection of your jewellery your Centrestone Policy will automatically renew after 12 months.

The premium paid for the first year of coverage is inclusive of an admin fee which is not charged in subsequent years. So, if your insured value is the same, your premium would reduce in your second year of coverage.

Your premium is calculated from the insured value of your policy, so if the insured value remains the same after your second year of coverage so will your premium.

We understand that losing your precious jewellery can be an extremely upsetting and stressful time, which is why we have kept our claims process and simple and quick as possible

If your insured item has been accidently damaged, lost or stolen please contact the Centrestone team as soon as possible. We can then register your claim in our system and advise you of what documents you will need to provide for your claim to be submitted to our underwriter.

If the claim is approved, we will contact your preferred jeweller to arrange the repair or replacement of your jewellery. All claims are settled directly with your preferred jeweller and we do not offer cash payouts or reimbursements for claimed items.

Having your jewellery lost or stolen is stressful and upsetting, so we don’t want to rub salt in the wound. There is no excess fee to make a claim with Centrestone jewellery insurance!

At Centrestone we do not compromise on quality when it comes to replacing your jewellery.

We know that time and craftsmanship has gone into making your precious jewellery, which is why we guarantee you can return to your preferred jeweller for any repair or replacement.

Centrestone’s policy is the most comprehensive policy in the market. We only have a few standard exclusions unlike other generalist insurance policies.

Here are some scenarios where your items will not be covered under the Centrestone policy:
◦ Cleaning and renovation
◦ Confiscation
◦ Cyber risks
◦ Dishonest or intentional acts
◦ Existing damage
◦ Gradual deterioration, breakdown, wear and tear
◦ Misappropriation – intentional theft, loss or damage caused by an insured person is not covered.
◦ Mould
◦ Nuclear hazard, radioactive, chemical or biological contamination
◦ War, terrorism or similar risks

For further information regarding our policy exclusions, please see our PDS listed on our website here.

Our PDS can be found on our website here. For a downloadable PDF version, please click here.

You can download a copy of your policy documents by emailing a request through to our customer service department here

We understand that life is busy, and it can be hard to keep on top of your expenses. If you miss a monthly payment you will receive an email and our system will try and debit the premium the following day.

If the overdue payment is not received within 14 days of its scheduled date, we will be required to cancel the policy.

You can update your payment details by emailing our customer service department here

You can renew your Centrestone Policy via your renewal notice or by contacting our customer service department here.

Once your renewal premium has been paid the cover for your renewal will be in place instantly.

If your coverage has lapsed it is still possible to renew your policy, however, you will not be covered during the lapsed period.

To renew your policy please contact us at contact@centrestone.com.au or call us on 1300 356 680.

Centrestone’s policy provides you with 12 months worldwide coverage with no limits to the length of time spent overseas.

This means if you move outside of Australia you would still be fully covered during your policy period!

However, if you are unable to provide an Australian residential address at the time of your policy renewal, we will not be able to offer you future coverage for your jewellery

It is possible to cancel your Centrestone Policy at any time.

If you have paid your premium as an annual payment you will receive a pro-rata refund for the days remaining in your policy minus a 10% cancellation fee. If you have paid your premium in monthly instalments you will not receive a refund for any instalments already paid.

If you need to cancel your policy please contact us at contact@centrestone.com.au or call us on 1300 356 680.

We understand that losing your precious jewellery can be an extremely upsetting and stressful time, which is why we have kept our claims process and simple and quick as possible

If your insured item has been accidently damaged, lost or stolen please contact the Centrestone team as soon as possible. We can then register your claim in our system and advise you of what documents you will need to provide for your claim to be submitted to our underwriter.

If you need to lodge a claim please contact us at contact@centrestone.com.au or call us on 1300 356 680.

Please note that all claims are settled directly with your preferred jeweller. We do not offer cash payouts or reimbursements for claimed items.

Having your jewellery lost or stolen is stressful and upsetting, so we don’t want to rub salt in the wound. There is no excess fee to make a claim with Centrestone!

At Centrestone we do not compromise on quality when it comes to replacing your jewellery.

We know that time and craftsmanship has gone into making your precious jewellery, which is why we guarantee you can return to your preferred jeweller for any repair or replacement.

Your Centrestone Policy provides you with 12 months of comprehensive cover for your jewellery

We will issue your renewal notice 2-4 weeks prior to the renewal date of your policy. To ensure you have continued protection of your jewellery, your Centrestone Policy will then automatically renew after 12 months.

If you wish to make changes to your policy or cancel your renewal please contact us at contact@centrestone.com.au or call us on 1300 356 680.

The premium paid for the first year of coverage is inclusive of an admin fee which is not charged in subsequent years. If your insured value remains the same, your premium would reduce in your second year of coverage. Your premium is calculated from the insured value of your policy, so if the insured value remains the same after your second year of coverage so will your premium.

Having your jewellery lost or stolen is stressful and upsetting, so we don’t want to rub salt in the wound. There is no excess to make a claim with Centrestone jewellery insurance!